Domestic Shipping
Processing Time:
Orders are processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time:
Shipping times vary based on the selected shipping method and your location. Generally, orders will be delivered within 3-7 business days after processing.
Order Tracking
Once your order is shipped, you will receive an email with tracking information. You can track your package using the provided tracking number through the carrier’s website.
Shipping Address
Please ensure that your shipping address is correct when placing your order. Onivia Jewels is not responsible for orders shipped to incorrect addresses provided by the customer.
Delivery Issues
Lost Packages: If your package is lost or not delivered within the estimated delivery time, please contact us at careoniviajewels@gmail.com for assistance.
Damaged Packages:
If your package arrives damaged, please take photos of the damage and contact us within 48 hours of delivery at careoniviajewels@gmail.com.
No Cancellations
Once an order is placed and confirmed, it cannot be canceled. We process orders quickly to ensure timely delivery, and as such, cancellations are not permitted.
